Privacy Policy

Privacy Policy

Effective Date: [Insert Today’s Date]

This Privacy Policy explains how Hot Hands LLC dba Hot Deck (“Company,” “we,” “our,” or “us”) collects, uses, and protects your information when you use our services, including the Hot Deck website, mobile app, SMS communications, and other platforms.

1. Information We Collect

We collect and process the following types of personal information:

  • Basic Information: Name, nickname, and phone number (required to register for gameplay).
  • Optional Information: Email address, payment details, date of birth, and physical address (collected as gameplay progresses).
  • SMS Consent: Consent to receive SMS communications.
  • Payment Information: Processed securely via Stripe; we do not store credit card details.

2. How We Use Your Information

Your information is used to:

  • Facilitate registration and participation in gameplay.
  • Send account notifications, verification codes, event updates, polls, security alerts, customer care messages, and marketing communications.
  • Process payments securely for game participation or merchandise.
  • Ensure security and prevent fraud.
  • Comply with legal obligations.

3. SMS Communications

By registering with Hot Deck, you consent to receive SMS messages for purposes such as account verification, event reminders, polling, and marketing.

Message Frequency: As needed by your participation. Standard message and data rates may apply.

Opt-Out: You can stop receiving SMS messages at any time by replying “STOP” to our messages. For help, reply “HELP” or contact us at support@hotdeck.com.

4. Data Storage and Retention

We store your data securely on Airtable, AWS, and other cloud providers. Your data is retained only for as long as necessary to provide our services and meet legal requirements.

5. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third-party service providers, including:

  • Airtable: For secure data storage.
  • Twilio: For SMS communication.
  • Make.com: For workflow automation.
  • Stripe: For payment processing.
  • Hot Deck Mobile App: For gameplay facilitation.

All third-party providers are contractually obligated to protect your information.

6. Your Privacy Rights

Depending on your location, you have the right to:

  • Access, correct, or delete your personal information.
  • Opt-out of receiving marketing communications.
  • Withdraw consent for SMS communications at any time.

To exercise your rights, contact us at support@hotdeck.com.

7. International Data Protection (GDPR and CASL)

If you are located in the European Union (GDPR) or Canada (CASL):
– We process your data with your consent and for legitimate business purposes.
– You may request to access, update, or delete your data by contacting us.
– You can opt out of communications or withdraw your consent at any time.

8. Cookies and Tracking

Our website may use cookies or tracking tools (e.g., Google Analytics) to enhance user experience. You can manage cookie preferences in your browser settings.

9. Updates to This Policy

We may update this Privacy Policy periodically. Users will be notified of changes via email (if provided) or by posting updates on our website. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

Hot Hands LLC dba Hot Deck
Address: 7601 Prentiss Ave, Lubbock, TX 79424
Phone: (304) 404-DECK (3325)
Email: support@hotdeck.com